The Fall of Big Box Retail in Calculator-Driven Economy

A few months back, United had experienced some troubled times. And after having time to reflect, it brings a few certain thoughts to mind around how the world has changed for both consumers and big box retailers. As of late, big box retailers have become increasingly calculator-driven, so much so that they have almost forgotten about the customer service aspect of business. As a result, consumers are voting with their wallets, and big box retail corporations are crumbling all around us: Sears, RadioShack, and J.C. Penney are just a few that have announced closing stores, bankruptcy, or both. In the case of United, one article points out their loss of more than a billion dollars in evaluation happening practically overnight. These corporations need to realize […]

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