What You Need to Know We hear much about advocating for, protecting, improving, and optimizing the employee experience. The groundswell of voices has been building for a long time. Gallup began tracking industrywide employee engagement levels in 2000. This focus on a positive employee experience as the rightly presumed origins of many strategic aims in human capital management is long-established: improving retention, attracting the best talent, maximizing productivity, catalyzing innovation. And, at times, an employer’s deployed technology itself is the main obstacle or bridge to a positive employee experience. The lack of a proper ticketing system, for example, can beset HR with a heavy administrative and forensic workload in the department’s attempts to track and understand employees’ inquiries and make recommendations moving forward to support […]