The HCM Value Plume

There was a time, before I knew anything about human capital management (or even that the formal acronym “HCM” existed), when I worked writing project proposals for a civil engineering firm. Most of the firm’s projects were environmental. Think Superfund site cleanup, this sort of thing. The firm also responded regularly to requests for proposals regarding the design and construction or responsible decommissioning of wastewater and drinking water treatment plants. At the time, another thing I didn’t know anything about was civil engineering. Necessity is the mother of invention, so I learned what I needed to know. And one thing I learned is this: when the source of a liquefied toxic substance breaches whatever contains it and gets into the ground, the extent of the […]

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3Sixty Insights Research Preview

Research Preview: Where and How Is HCM Best at Improving the Employee Experience?

For 2022, 3Sixty Insights is exploring four main themes in human capital management (3Sixty Insights 3SIAG2214 – The 3Sixty Insights Human Capital Management Themes for 2022, January 2022). The following preview delves into the first of these, the title of this report. Background The idea that HCM is equal parts concrete and abstract resonates with stakeholders across the profession of HR and among creators and advocates of HCM technology for conventional applications and at the very edge and frontiers of the management of the employment of people (3Sixty Insights BWSRN2142 – Concrete vs. Abstract HCM: The Power of “And,” April 2021). In referring to these concepts of concrete and abstract HCM, some say hard and soft HCM. Others say tactical and strategic HCM. Whatever the […]

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3Sixty Insights #HRTechChat with Maurik Dippel, Co-Founder and CEO of CircleLytics

Technology has advanced to the point where we don’t really have to subject ourselves to the inflexibility of a number of traditional, conventional practices anymore, in human capital management. One of these is our approach to measuring employee engagement and collecting employee feedback. Technology has evolved. We can dive much deeper now and achieve several objectives at once. We have much more at our disposal now than just one-to-many surveys set to quarterly, twice-annual or yearly cadences. “We’re finding that a lot of the old ways, the conventional or traditional ways of doing things, just don’t cut it,” says Maurik Dippel, our guest for this episode of the #HRTechChat video podcast. Annual employee engagement surveys and the like just aren’t “up to the to the […]

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3Sixty Insights #HRTechChat with Doug Dennerline, CEO of Betterworks

“The annual performance review process is pretty broken,” says Doug Dennerline, CEO of Betterworks and our latest guest on the 3Sixty Insights #HRTechChat video podcast. “It was created seventy years ago for hierarchical organizations,” which means it’s mismatched to manager-employee dynamics at most organizations today, according to Doug. His credentials and past experience leading well-known vendors in our space are formidable and lent gravitas to our discussion. And I happen to agree with him wholeheartedly. Years ago, in a previous professional life, I wrote about “a coming mass extinction in human capital management.” A result of advances in technology spurring an evolution in attitudes around how best to get the most out of employees, chief among the coming casualties would be the conventional, traditional annual […]

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3Sixty Insights #HRTechChat with Michael Spataro, Chief Delivery Officer for Legion

For this, the latest episode of the 3Sixty Insights #HRTechChat video podcast, our guest was Michael Spataro, chief delivery officer for Legion, a provider of advanced technologies for workforce management (WFM). Michael and I enjoyed a wide-ranging, at once practical and philosophical discussion of organizations’ relationship with their hourly workforce in the retail and service industries. Legion’s software excels in helping employers in these industries support a strong, positive employee experience for their hourly staff. In the summer of 2020, Legion published a report sharing the findings of a survey the vendor conducted. Respondents comprised about 500 wage and hourly employees and approximately the same number of managers, all in retail and the service industries. An top-line breakdown of the many findings is available in […]

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Infor - Adriana DiNenno - HRTechChat

3Sixty Insights #HRTechChat with Adriana DiNenno of Infor

Adriana DiNenno was our guest for this, the latest episode of the 3Sixty Insights video podcast. Adriana has an intriguing dual role at Infor. As product manager of Infor People Solutions, she plays a leading role in informing the development of Infor’s solutions for talent in the workforce. She also helped found and co-chairs Infor People Wellbeing, an internal group focused on — as the name implies — supporting positive employee sentiment there. Note that the word is people, not employees. Increasingly, vendors and customers of software for human capital management are officially referring to their employees as their people, a more human term. As co-chair, Adriana had a vision to help create a place where Infor’s people can prioritize their mental health insomuch as […]

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3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: Engagedly Helps Customers Provide and Manage Modern, Positive Employee Experience

What You Need to Know It has long been understood that employee experience is critical to a company’s success. However, companies that prioritized employee experience over risk mitigation and revenue increases were few and far between — until recently. The mass exodus from the office to remote and hybrid work environments has rendered the link between employee experience and company performance undeniable. This sudden shift left business leaders and human resources practitioners urgently solving complex challenges like maintaining productivity in an uncertain time. Over time, these shifts have created a competitive candidates’ market that highlights the powerful influence of employee satisfaction on retention. A critical component of employee satisfaction is engagement. An engaged employee is a productive and dedicated employee who will serve a company […]

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