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3Sixty Insights #HRTechChat from Hollywood, Florida at #isolvedconnect 2021

3Sixty Insights is at the Hilton Diplomat in Hollywood, Fla., this week to attend isolved Connect, the vendor’s annual customer conference. So, naturally, we recorded an episode of the #HRTechChat video podcast onsite with Amy Mosher, isolved’s chief people officer, and Lina Tonk, vice president of marketing for isolved. For our chat, we dove deeply into isolved’s recent rebrand, the positive impact this has had on its employees and customers alike, and, as well, isolved’s successful internal use of its own platform to grow its own workforce by 40 percent this year. Earlier, this summer, 3Sixty Insights published a case study delving into the particulars. Download it for free, and, if you’re feeling enterprising, go here to learn all about our case study on Key […]

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3Sixty Insights #HRTechChat with Theresa Harkins-Schulz, Senior Vice President of Customer Experience at Inspirus

For our latest episode of #HRTechChat, my guest was Theresa Harkins-Schulz, senior vice president of customer experience at Inspirus. And this is where our conversation began, with Theresa’s sharing of her philosophy around the customer journey. Because of its customer-centered connotations, she prefers the term customer experience over customer success and other monikers denoting the realm of activities organizations carry out in tending to their customers. From there, our discussion expanded to ponder comparisons between the customer experience and the employee experience and to what extent organizations can approach both similarly, look at them through the same lens, or even coordinate their efforts. A member of the 3Sixty Insights Global Executive Advisory Council and long-time board member (and past president and past education chair) for […]

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3Sixty Insights #HRTechChat​ with Jeff Cates of Achievers

Welcome to 3Sixty Insights’ latest #HRTechChat. Jeff Cates, CEO and president of Achievers, joined us last week for an illuminating conversation around the rationale behind recognizing employees and how to extract the most value from the activity. Following are some ideas we discussed: For any organization that wants to improve its workplace culture, employee recognition is a really good, intuitive place to start Organizational leadership’s attitude toward the workplace culture is critical to success The data show that employee recognition goes far, far beyond the idea of paying staff competitively (or more); day-to-day recognition has a far greater impact on changing behavior It is exceptionally difficult for employers to institutionalize day-to-day employee recognition in the absence of a platform for doing so—let alone next to […]

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