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benefitsPRO – Getting leaders to think differently about talent

Although history contests the attribution of this quote to Albert Einstein, I think we can all agree there is no doubt in the essence of its truth: “Insanity is doing the same thing over and over again and expecting different results.” Yet even with the lessons learned during the pandemic, many managers are applying the exact same hiring criteria that they did before: What technical skills does the external or internal candidate possess? How many years of experience do they have? Did they graduate from a prestigious university? It’s practically painful to watch the same tired tactics applied, knowing the outcomes will not be better. The pandemic redefined the workforce During the pandemic, over 20 million jobs were eliminated during a two-month period in 2020. […]

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3Sixty Insights Research Preview

Research Preview: COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?

What happens when human capital management catches COVID-19? Late last year, we asked the question in our 2021 Research Agenda (3Sixty Insights BWSAG20101 Research Agenda 2021: Human Capital Management, October 2020). And, all last year and this, we saw the acute symptoms. Employers that didn’t have to shut down entirely transitioned by necessity to companywide work-from-home or hybrid arrangements. Organizations quickly learned they hadn’t properly anticipated or planned for the now well-documented, related challenges—of which there are many. Now, however, the aid of hindsight shows us that COVID-19 just may have provided a lasting boon to the employee experience—specifically to the idea that the employee experience matters and cannot be ignored. This may seem odd to contemplate. Never mind that it took a pandemic and […]

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Employee Recognition Has Inefficiencies Too

Think of what a newborn needs. A newborn needs someone to feed it, change its diapers, and just plain old keep an eye on it. Newborns need food, diapers and hugs — all of it, and more. Scientific studies prove the hugs play a big part in their ability to thrive. And so it goes with adults in the workplace. They need more than pay. They need recognition, the metaphorical hugs for professional settings. There’s plenty of research to prove it. Go to your favorite search engine and poke around. Put differently, there are two hemispheres to human capital management. One is concrete, and the other is abstract. Just like a baby needs concrete things like food and diapers, an organization’s employees need their pay […]

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3Sixty Insights #HRTechChat​ with Jeff Cates of Achievers

Welcome to 3Sixty Insights’ latest #HRTechChat. Jeff Cates, CEO and president of Achievers, joined us last week for an illuminating conversation around the rationale behind recognizing employees and how to extract the most value from the activity. Following are some ideas we discussed: For any organization that wants to improve its workplace culture, employee recognition is a really good, intuitive place to start Organizational leadership’s attitude toward the workplace culture is critical to success The data show that employee recognition goes far, far beyond the idea of paying staff competitively (or more); day-to-day recognition has a far greater impact on changing behavior It is exceptionally difficult for employers to institutionalize day-to-day employee recognition in the absence of a platform for doing so—let alone next to […]

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