Marc Havercroft

3Sixty Insights #HRTechChat with Marc Havercroft, Chief Customer Officer for SAP SuccessFactors

For this, the latest episode of #HRTechChat, our guest is Marc Havercroft, global chief customer officer for SAP SuccessFactors. Marc and I had a conversation a couple weeks ago and were both struck by how much we have in common in terms of our views on HCM. We at 3Sixty Insights speak of abstract and concrete HCM, and how you need both. Marc shares a very intriguing rendition on this, equating the two to operational-related HCM and experience-related HCM — i.e., the employee experience. And we agree that whether it’s abstract and concrete or operational and experience, all of it comes to bear squarely and undeniably on employee sentiment. Our podcast together reiterates these points and continues in this vein. Ultimately, our discussion explores wide-ranging […]

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3Sixty Insights #HRTechChat​ with Randy Cooper, Founder of PeopleStrategy

Welcome to 3Sixty Insights’ latest #HRTechChat. Randy Cooper, founder of PeopleStrategy, joined us late last week. Having stepped down as CEO to become chief of strategy, Randy now focuses on longer-term goals for the company and our industry. This newfound charter of his aligns nicely with 3Sixty’s ongoing exploration of concrete and abstract HCM. In our conversation, we dove deeply into the following and related questions: What is soft HCM, exactly—and why, exactly, is it abstract? What are the building blocks of abstract HCM that get us to the apparent destination: a desirable, positive employer culture that results in greater productivity and staff retention? When’s the right time to start thinking about strategic goals for HCM—goals whose value may be abstract and lack the immediacy […]

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