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Is the Great Resignation to Blame for Corporate Shortcomings, We Think Not | Lessons Learned by JetBlue Failures

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How many times have we heard that the Great Resignation is to blame for corporate shortcomings these days? Companies of all sizes, from small businesses to major multinational organizations, are struggling to keep up with demand. When they fall short, what’s behind that failure? Well, if simply repeating something makes it true, then the cause is a lack of employees. Certainly, staffing shortages can and will cause business to slow, but that shouldn’t lead to the large-scale disfunction we’re seeing in businesses today. The Great Resignation has simply become the scapegoat du jour—after all, it’s human nature to seek external sources on which to pin our failings. More often than not, though, we must look internally to find the true cause. Leaders of struggling businesses […]

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Bring Your Own Device to Work | Bill Oliver – Global Executive Advisory Council Member

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In May, Bill Oliver of Oliver Advisory Group joined the 3Sixty Insights End-User Global Executive Advisory Council (GEAC) Symposium to share how organizations should be approaching their corporate policy and strategy around employee usage of personally owned devices for work-related activities. In this video Bill covers: What exactly the term Bring Your Own Device (BYOD) means Why it makes sense and what devices are considered personally owned The risk of having these devices in play What a BYOD should policy cover Training and education organizations should be deploying

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The Importance of Customer Support to Keep a Business Financially Viable

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We recently wrote about the importance of delivery in keeping businesses afloat, arguing that maintaining your current customer base is in many ways even more important than winning new business. After all, you have already put in the work to win your clients over, and if you disappoint them now, you risk losing them. While your leads represent potential, your customers represent an investment you have already made. Maintaining the good will of your current customer base should always be your top priority, and support is a critical component of customer satisfaction. We have seen many organizations prioritizing outsourcing and automation in recent years, and we agree, efficiency is great—unless it comes at the cost of customer support. As customers of other organizations ourselves, we […]