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For Insight Into Why a Company Might Be Failing, Look Beyond the Numbers

It never ceases to amaze me that when a business begins to fail, its leaders inevitably turn to the numbers. Don’t get me wrong: Numbers are certainly important. But focus too much on them, and you’ll be doomed to follow in the footsteps of the likes of Sears and other giants of yesteryear. It’s no secret that the recent pandemic and its lingering economic impacts have left their collective imprints on people and businesses far and wide. Unfortunately, the repercussions for some businesses have been incredibly detrimental, and many are grappling with a suddenly uncertain future. Now that the pandemic’s upheaval has stabilized, one would think these businesses should see a financial turnaround, and yet they continue to struggle. If it’s not the global pandemic, then […]

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Is the Great Resignation to Blame for Corporate Shortcomings, We Think Not | Lessons Learned by JetBlue Failures

How many times have we heard that the Great Resignation is to blame for corporate shortcomings these days? Companies of all sizes, from small businesses to major multinational organizations, are struggling to keep up with demand. When they fall short, what’s behind that failure? Well, if simply repeating something makes it true, then the cause is a lack of employees. Certainly, staffing shortages can and will cause business to slow, but that shouldn’t lead to the large-scale disfunction we’re seeing in businesses today. The Great Resignation has simply become the scapegoat du jour—after all, it’s human nature to seek external sources on which to pin our failings. More often than not, though, we must look internally to find the true cause. Leaders of struggling businesses […]

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Rebel HR Guest Podcast: Leadership Training that Works with Tom Tonkin

Tom is an executive in Professional Services and the Software Sales area with over 25 years of business and technology experience. He is currently serving as Senior Principal, Change Management and Transformation, Thought Leadership and Advisory Services.  Tom was the CEO and Co-Founder of the Sales Conservatory, which helped sales leaders increase revenue through sales enablement, efficient, and effective sales processes. Tom spent a major part of his career at Oracle Corporation, 19 years to be exact.  He was the Senior Director of the Sales Performance Group in Oracle’s Global Sales Academy. He has also served in various leadership roles at Oracle in both Sales and Consulting, across midsize and enterprise customers, in North America and globally. Tom’s industry background includes Healthcare, Insurance, and Telecommunications, […]

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An Article of Faith: HCM’s Long Tail of Value

Last time I blogged here was earlier this month to describe the HCM Value Plume. It’s the idea that a benefit from an improvement in human capital management has a first expression, which conventional accounting measures. These beginnings themselves say nothing, however, of the essential conditions the expression lays for its beneficiaries to create an expanding plume of value for the organization over time. Think of it as the long tail of value in HCM. Conventional accounting gives this long tail short shrift. The value in the plume exists even so. HCM’s Value Is More Than Skin Deep HCM’s value comes down to how we view the very idea of value in business. For example, a new efficiency saves money. Many say this is value. […]

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The HCM Value Plume

There was a time, before I knew anything about human capital management (or even that the formal acronym “HCM” existed), when I worked writing project proposals for a civil engineering firm. Most of the firm’s projects were environmental. Think Superfund site cleanup, this sort of thing. The firm also responded regularly to requests for proposals regarding the design and construction or responsible decommissioning of wastewater and drinking water treatment plants. At the time, another thing I didn’t know anything about was civil engineering. Necessity is the mother of invention, so I learned what I needed to know. And one thing I learned is this: when the source of a liquefied toxic substance breaches whatever contains it and gets into the ground, the extent of the […]

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Research Note: Concrete vs. Abstract HCM: The Power of “And”

We launched the 2021 Research Agenda for the human capital management practice area at 3Sixty Insights with an exploration into a new way of looking at HCM. The idea we advanced resonated deeply with vendors and users of HCM technology alike—that HCM has two hemispheres, the concrete and the abstract. To thrive, employers must appreciate and embrace both these understandings of HCM (3Sixty Insights BWSRP20111 Concrete vs. Abstract HCM: A New Way for Organizations to Look at HCM, November 2020). Accountants and others focused on the nuts and bolts of business understand concrete expressions of HCM such as gains in efficiencies and productivity. Others gravitate to abstract expressions of HCM, which comprise employees’ feelings and focus on the tributaries and outcomes of employer culture. Reality […]

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