Private equity can be a tough business. So is the restaurant industry. Imagine combining the two. A private equity firm first and foremost must have wealth. And it must be adept at conserving and building that wealth. Those are the main criteria for success. As for running a restaurant, the margins can be thin. This is why, for any restaurant, among the most time-consuming activities (and greatest operational costs) are those associated with employing people effectively and compliantly. Scheduling is a big one here. Putting together employees’ hours is another. With non-exempt staff’s fluctuating hours and toggling between workweeks considered part-time and full-time under the law, benefits administration can be a big challenge, too. At a restaurant, these operational costs have a way of easily […]
Continue readingAnatomy of a Decision: Harri’s Consultative, Collaborative Approach Equips Restaurants to Manage Growth and Support Employee Experience
What You Need to Know Growth and expansion are priority goals for restaurant owners. With these goals come many questions about how to grow. How do I manage multiple locations? How do I communicate directly with employees? How do I streamline employee onboarding? How do I remain compliant with labor regulations in each state? How do I make it easy for employees to see schedules, trade shifts, and communicate with managers? Finding efficiencies and creating repeatable processes for performance management contribute to answering all of these questions and to driving a restaurant business toward future growth. 3Sixty Insights’ discussions with users of Harri show that the vendor and its HCM software suite help keep restaurants running smoothly and consistently from one location to hundreds and […]
Continue readingResearch Note: Experienced People Leader Chooses Ceridian Dayforce for HR Transformation
What You Need to Know Key to the long-term success of any business-to-business vendor are its advocates out in the field: professionals who insist on attesting to their positive experience working with any particular vendor and that vendor’s product. For providers of cloud software for human capital management, when these testimonials encompass the intertwinement of their technology with the aspirations of exemplary people leaders, the stories are especially powerful. Whenever HCM software transforms HR, lifting it out of the doldrums and frustrations of out-of-control operational HR and into a new place where people leaders have the administrative part of their charter tamped down and can indeed lead people, it’s a story that demands to be told. In the spirit of amplifying one such testimonial, this […]
Continue readingCase Study: Rutherford Investment Company Partners with isolved to Evolve from Operational to Strategic HR
What You Need to Know We often discuss digitization as a way to facilitate operational HR—the nitty gritty fundamentals, the necessities, the boxes that need to be checked. The assumption inherent in these conversations is that greasing the path for these compliance-oriented tasks will free up time for strategic HR, reducing administrative tedium in favor of higher-level, people-oriented efforts. This journey to HCM maturity is a long series of steps, each at once meaningful and small. It is a path to success we’ve seen unfold time and time again with users of isolved. Put these small steps aside, however. Consider also that it’s so often the small things that define the employee experience, always a priority no matter where an organization is in its HCM […]
Continue readingAnalyst Insight: Insperity Empowers People Leader at CoreRx to Demonstrate HR’s Strategic Value to the Organization
Six years ago, Kevin Rierson became the very first HR person at CoreRx. In business for 11 years at the time, CoreRx, which now employs approximately 200 people (with some seasonal ebb and flow), is what’s known in the pharmaceutical industry as a contract manufacturing organization (CMO). This means it formulates drug delivery methods, such as tablets and capsules, and moves them through the manufacturing process to be cleared and approved by the FDA. Before Rierson joined CoreRx as the HR director, HR at the company fell under the authority of an “accidental HR person” — in the parlance of human capital management (HCM), someone with another, official role who also happened to be responsible for tactical, operational HR. It’s easy to imagine the result […]
Continue reading#HRTechChat: Marta Weinstock, Senior Director of Operations at Rutherford Investment Company
Marta Weinstock, my guest for this episode of the #HRTechChat video podcast, is senior director of operations at California-based Rutherford Investment Company. Part of her charter at Rutherford Investments is to get human capital management as efficient as possible. Under the aegis of her leadership and the help of isolved, the employer’s journey along the road to HCM maturity has been sweeping and inspiring. With isolved, Marta has brought order to a previously dysfunctional, disorganized HR ecosystem. Leading the charge for digital transformation from the inside, Marta has witnessed first-hand not only the excellent capabilities found in isolved’s software-as-a-service People Cloud™, but also the highly attentive approach of isolved’s HR services team. Our #HRTechChat Series is also available as a podcast on the following platforms: […]
Continue readingAnalyst Insight: Visionary Leader at Professional Services Firm Genpact Leverages Cornerstone + EdCast for Ambitious Data Awareness Initiative
About Genpact A GE-spinoff professional services firm, Genpact delivers two comprehensive services for its clients. Running digital operations on behalf of their Fortune 1000 clients is one. The other is using data, technology, and artificial intelligence to help these clients improve upon these operations. Amaresh leads this latter arm of Genpact’s services as strategic advisor for data and analytics, helping clients become more data-intelligent and more data-aware. He has been innovative in spearheading “Databridge,” the company’s ambitious internal data awareness program, which Amaresh believes may be the most extensive data-awareness program in the world. To date, a staggering 70,000 or so—more than half—of Genpact’s workforce has completed the associated certification program leaving them highly versed in understanding the tools to extract and blend enterprise data. […]
Continue reading#HRTechChat: Make Work Better with Betterworks’ Doug Dennerline & Jamie Aitken
Both my guests for this episode have appeared on the #HRTechChat video podcast previously — here, here and here — and it only made sense to host the two of them this time, at the same time. Why? Betterworks CEO Doug Dennerline and Vice President of HR Transformation Jamie Aitken have co-authored and published a book titled “Make Work Better,” and our discussion revolved around it. Let’s get something out of the way first. Employers have six ways to Sunday to make work better: make scheduling better for work-life balance, make onboarding better for immediate employee engagement (and faster time-to-productivity), make payroll better so employees get paid incorrectly less often, make on-the-job learning better so staff can build their careers… Have I missed anything? Probably, and […]
Continue reading#HRTechChat: Adam Famularo, CEO of WorkFusion
For many, it is natural to see advancements in artificial intelligence and worry over their impact on people in the world of work. Even so, years from now we may well look back on “the past of the future of work” and understand that many, possibly most, of these fears were unfounded—or misplaced, at least. This episode of the #HRTechChat video podcast is about that. Joining us was guest Adam Famularo, CEO of WorkFusion, whose “AI Digital Workers” are just plain better—more accurate, more efficient—than any human could be in monitoring for financial crime. Before you lament this loss of jobs that real people could do, understand: it’s sleepless work; in fact, it needs to be. Then, ask yourself: is there really any love lost? […]
Continue readingResearch Note: The Cloud Connectors – Asking the Right Questions and Getting From Here to There With a Sound Integration Strategy
What You Need to Know Somewhere along the way, potential buyers of software for business got into the habit of asking their prospective solution providers a misguided question, and it goes something like this: “Does your software integrate with the ones already in my enterprise technology stack?” But most solution providers in human capital management (HCM) have the capability to create point-to-point integrations for various common or uncommon business applications.. Consequently, the vendor’s answer here holds little significance, and the correct answer to the question may not align with the expectations of the person asking it. Why? Think about static analysis, according to Wikipedia, “a simplified analysis wherein the effect of an immediate change to a system is calculated without regard to the longer-term response […]
Continue readingVideo: isolved Empowers Hands-On People Leading Business Owner at Right at Home North Shore LI
We hear about so-called “accidental HR people,” the leaders at small businesses who take on the heavy lifting of operational HR because there’s no automation or person in place to do it. But what if SMB leaders could in fact be not-so-accidental HR people because their HR technology really empowered them? In this video, Brent Skinner, co-founder of 3Sixty Insights, where he leads the HCM practice, recounts his conversation with Zubin Kapadia, owner and CEO of Right at Home North Shore LI. Zubin says isolved People Cloud™ not only spared him team the tedium of unautomated operational HR, but also empowered his focus as a hands-on people leader, “the single most important thing I do every day,” Zubin says. Read the full report covered in […]
Continue readingVideo: Orbus Software Surmounts Challenges in Employee Learning by Turning to Go1 for Curated Content
In this video, Brent Skinner walks viewers through an analysis of how and why Orbus Software turned to Go1 for part of the puzzle in overhauling their learning ecosystem. A provider of cloud software for digital transformation, Orbus wanted a diverse trove of learning content to curate and, thus, enliven employees’ skills development and training. Read the full report covered in the video here: Orbus Software Decides to Curate Go1-Sourced Content as Part of a Modernized Approach to Learning.
Continue readingCase Study Vignette: isolved Spares Hands-On, Strategic People Leader and Owner of Right at Home North Shore LI the Hassles of Unautomated HR
Any business can benefit from gaining greater visibility into its people. Even basic information, such as their total numbers, whereabouts, hours worked, legal qualifications to do this work or that, and more, can be gold for not only the HR department, but also organizational leadership. This is as true for small businesses as for multinational corporations employing thousands. It would seem, from the outside looking in, that these stats should be a cinch to obtain for small employers. But ask HR people working at the thousands of small businesses in North America. They would probably tell you much of this information is hard to pin down. Especially when it comes to up-to-date data, the only kind that really makes a difference, it’s elusive and no […]
Continue readingThe Boston #isolvedRoadShow Episode of #HRTechChat with Guest Geoff Webb
Last week, just before the morning’s program commenced at the Boston stop along the 2023 #isolvedRoadShow, this episode’s #HRTechChat video podcast guest Geoff Webb and I met for some impromptu “green room” time and joked that it was too bad the camera wasn’t rolling. Never fear, however: I plan to build on that very interesting discussion soon with a dedicated blog entry…. Following the conclusion of last Thursday’s itinerary at the Courtyard by Marriot, Geoff and I sat down for this episode of the podcast — recorded “in concert, so to speak,” from the Road Show floor. And this may be the right time to explain just what the 2023 isolved Road Show is, because it relates directly to the conversation captured here. A multiple-city […]
Continue readingResearch Note: How Small and Medium-Sized Companies Can be Empowered to Excel at Human Capital Management
What You Need to Know Small and mid-sized businesses (SMBs) tend to have different needs and requirements than large businesses — as well as different challenges. With typically under 1,000 employees and sometimes no more than a few dozen, constraints on both staff time and budgets in smaller organizations can create barriers to competing against larger enterprises for acquiring and retaining top talent. To help SMBs compete for the best, their system for human capital management (HCM) must harness the ability to deliver efficiencies, provide data-driven results and equip the teams using them to create the best possible employee experience. In this vein, 3Sixty Insights has examined delivering solutions for some of the biggest challenges that HR people face today and expect in the future. […]
Continue readingAnalyst Insight: How Artificial Intelligence Bridges Talent Acquisition and Talent Management to Improve Recruitment and Retention
This Analyst Insight explains why self-evolving skills ontologies built the right way with artificial intelligence are fundamental to organizational success. They enable employers to find and keep the right people by aligning skills data across talent management and talent acquisition. Threading through the employee experience, Responsible AI must be the guiding ethos. Bridging and Aligning Talent Acquisition and Talent Management with AI Gartner’s Top Five HR Trends and Priorities for 2022 survey reveals HR concerns that more and new skills are needed, rising turnover is increasing competition for talent, and organizations are facing more pressure to improve diversity, equity and inclusion (DEI) initiatives. In the areas of talent acquisition and talent management, fortunately, AI is providing part of the answer. It offers effective ways to […]
Continue readingResearch Agenda: The 3Sixty Insights Human Capital Management Themes for 2023
Every domain of human capital management (HCM), it seems, has been tinged by fresh attitudes and new charters. As we enter a post-pandemic kind of HCM, we see employers big and small pursuing global employee mobility and chasing an ever better, ever expanding experience for their employees. Entire market niches have seen the demand for them continue to grow rapidly. An apt example, the employer of record (EOR) business model facilitates global employee mobility and can be tantamount to protecting the employee experience as organizations quickly expand globally. Meanwhile, HR’s seat at the table of organizational leadership seems finally within reach as the state of the art of technology for HCM equips HR practitioners (and line managers) with the tools and data they need to […]
Continue readingMarket Alert: retrain.ai Continues to Accrue Private Equity and Earn Industry Accolades for its AI-Driven Talent Intelligence Platform
What Happened At the outset of 2023, retrain.ai has made two announcements: retrain.ai has been named to the top 10 in “GLOBES’ Most Promising Israeli Startups of 2022,” an honor as designated by Israel’s premier venture capital firms. The vendor closed on $14 million in private equity investment from artificial intelligence–focused Radical Ventures, a round bringing retrain.ai’s total funding raised thus far to $34 million. Both developments are significant. They underscore the robustness of retrain.ai’s Talent Intelligence Platform, which became available at scale earlier last year. Background retrain.ai built its Talent Intelligence Platform based on explainable Responsible AI. As such, the vendor provides a white-box solution, meaning retrain.ai knows how its AI reaches specific conclusions and can explain the process in detail. By contrast, many […]
Continue readingAnatomy of a Decision: Magnox Ltd. Makes the Decision to Migrate HCM and FP&A to the UNIT4 Cloud
What You Need to Know 3Sixty Insights spoke with a customer of Unit4 whose choice to continue their transformation by moving their human capital management (HCM) and financial planning and analysis (FP&A) tools to the cloud helps illustrate several emerging realities. Much of the need for HCM resides beyond HR’s traditional scope. HCM technology is at its best when integrated seamlessly with other domains of the enterprise. It provides deep companywide insights into the organization’s people data. This, in turn, furnishes leadership and line managers alike with the information they need to make real-time, informed decisions on staffing for optimal organizational resilience—e.g., workforce agility, financial control, cashflow management, reduction in staff turnover, right-fit talent for organizational growth, etc. People-centric organizations tend to have forward-thinking leaders […]
Continue readingAnatomy of a Decision: Orbus Software Decides to Curate Go1-Sourced Content as Part of a Modernized Approach to Learning
The caliber of an employer’s learning ecosystem can be the catalyst for breakthroughs in training, upskilling, reskilling and career pathing—or an impediment to it all. Absent the state of the art in thinking and software for learning on the job, organizations struggle to set goals for their people or have an effective impact on overall internal culture. So learning has always been incredibly important in the workplace, and the proliferation of work-from-home (WFH), work-from-anywhere (WFA), hybrid work, and more has only laid bare and underscored this importance. More than ever, organizations must lean heavily on their learning ecosystems—the learning management system (LMS), the content feeding it, and anything else involved. The all-important employee experience hangs in the balance. What You Need to Know About This […]
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