Retail-Epic-Fail

For Insight Into Why a Company Might Be Failing, Look Beyond the Numbers

It never ceases to amaze me that when a business begins to fail, its leaders inevitably turn to the numbers. Don’t get me wrong: Numbers are certainly important. But focus too much on them, and you’ll be doomed to follow in the footsteps of the likes of Sears and other giants of yesteryear. It’s no secret that the recent pandemic and its lingering economic impacts have left their collective imprints on people and businesses far and wide. Unfortunately, the repercussions for some businesses have been incredibly detrimental, and many are grappling with a suddenly uncertain future. Now that the pandemic’s upheaval has stabilized, one would think these businesses should see a financial turnaround, and yet they continue to struggle. If it’s not the global pandemic, then […]

Continue reading

The Opaqueness of Corporate Culture

Hat tip to The Economist‘s Bartleby column (and its unnamed author, Philip Coggan) for continuing to shine the light on possibly the most powerful business force on the planet — “corporate culture.” In my earliest career, “corporate culture” both built, and then savagely destroyed, the two then-world-leading enterprise application software companies, McCormack & Dodge and MSA: In 1983, Dun & Bradstreet Corporation bought McCormack & Dodge for what The Wall Street Journal suggested was around $50 million bucks In 1990, the inelegantly renamed “Dun & Bradstreet Software” bought its biggest competitor, MSA, for around $330 million bucks In 1996, the whole sorry mess of incompatible corporate culture was cleaned up and taken off D&B’s red-ink-bleeding books by GEAC for a fire sale valuation of around […]

Continue reading

An Article of Faith: HCM’s Long Tail of Value

Last time I blogged here was earlier this month to describe the HCM Value Plume. It’s the idea that a benefit from an improvement in human capital management has a first expression, which conventional accounting measures. These beginnings themselves say nothing, however, of the essential conditions the expression lays for its beneficiaries to create an expanding plume of value for the organization over time. Think of it as the long tail of value in HCM. Conventional accounting gives this long tail short shrift. The value in the plume exists even so. HCM’s Value Is More Than Skin Deep HCM’s value comes down to how we view the very idea of value in business. For example, a new efficiency saves money. Many say this is value. […]

Continue reading

The HCM Value Plume

There was a time, before I knew anything about human capital management (or even that the formal acronym “HCM” existed), when I worked writing project proposals for a civil engineering firm. Most of the firm’s projects were environmental. Think Superfund site cleanup, this sort of thing. The firm also responded regularly to requests for proposals regarding the design and construction or responsible decommissioning of wastewater and drinking water treatment plants. At the time, another thing I didn’t know anything about was civil engineering. Necessity is the mother of invention, so I learned what I needed to know. And one thing I learned is this: when the source of a liquefied toxic substance breaches whatever contains it and gets into the ground, the extent of the […]

Continue reading

Making the Most of Your Corporate Events in 2022

‘Tis the season for new year’s resolutions. We’re all thinking about how we can do better in 2022, and if you’re a vendor planning to host events in the coming year, 3Sixty Insights has some advice to share. We’ve seen many vendors going all-in on events in the COVID era. Some have been great; others, not so much. Below are our takeaways from the past few years. First, let’s agree that event hosts should always offer virtual options. Even as we prepare for more in-person events, we must continue to provide virtual accessibility. If COVID has proven one thing, it’s that we are all living with uncertainty: about the future, about the right decisions, and about our own and others’ comfort levels. At this point, […]

Continue reading
3Sixty Insights Research Note Thumbnail

Research Note: Outsourcing Global Payroll: The Impact on Data Security & Compliance

Payroll is a mission-critical activity. Personal fulfillment and career advancement are important, but for most people the main reason they go to work is for a paycheck. Get it wrong, and the ramifications can be swift and bruising. Nearly half (49 percent) of the workforce is willing to tolerate just two problems with their paycheck before beginning a new job search, according to The Workforce Institute at UKG. This is probably because 69 percent of individuals would experience financial difficulty if their paychecks were delayed for a week, according to results from a 2020 survey conducted by the American Payroll Association. It’s a phenomenon other data corroborate. Nearly four-fifths (78 percent) of the workforce lives paycheck-to-paycheck to make ends meet, according to CareerBuilder, whose findings […]

Continue reading

Whole Brain HCM: Knocking Down Software Silos and Solving for Industries

Before discussing human capital management, let’s discuss the C-suite. There’s a domain of the C-suite fixated on orderliness, efficiencies, productivity, and mathematical measurement, and there’s a domain galvanized by people, creativity, inspiration, and emotionality. The first is the C-suite’s left brain, and the other is its right brain. For organizational success, the economics of our day demand all these preoccupations. Someone on the spectrum of autism may bring much indispensable, focused, unique value to a mission-critical project, yes. An artist may also. But an organization’s leadership singularly focused in just one of these or other ways falters. The C-suite that concentrates an inordinate portion of its energy in the proclivities of the left brain or the right will fail to function as a brain should—as […]

Continue reading