Application Integration

Interfacing with Application Programming Interfaces

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The Guardian’s Chris Stokel-Walker penned the TechScape newsletter earlier this month. As any good piece and its author will do, it sets bells ringing. His immediate subject focuses on Twitter’s ending free access to its APIs, and calls into question exactly how changes at that level will impact usage. Notably, his sources are all external, and his conclusions based on what notable people/organizations/bots have been observed to be doing on the public web. This makes sense, as even Elon Musk has been unable to quantify exactly who and what has been accessing Twitter behind the scenes. So, as we happily travel down the Internet rabbit hole, the linked CNN story highlights Cyabra’s contract to externally monitor and analyze Twitter usage, and I’m guessing those folks […]

#HRTechChat: Anita Lettink, Author, Payroll Expert, Founder of HR Tech Radar

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Anita Lettink was the guest for this episode of #HRTechChat. Many viewers of this video podcast may know Anita from her nearly 20 years in positions of increasing seniority at NGA Human Resources (acquired in 2019 by Alight). Following nearly three years as a senior vice president there, she finally left NGAHR in mid-2020 to found HR Tech Radar and write and publish her book, “How to Select Your Next Payroll: The Ultimate Guide.” Anita is a payroll expert by any calculus, and it was a real pleasure to reconnect and discuss the subject matter of her book in detail. Having fallen out of touch in recent years, Anita and I actually go way back, originally meeting when she was about midway through her tour […]

JetBlue-Error---Portal

Is the Great Resignation to Blame for Corporate Shortcomings, We Think Not | Lessons Learned by JetBlue Failures

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How many times have we heard that the Great Resignation is to blame for corporate shortcomings these days? Companies of all sizes, from small businesses to major multinational organizations, are struggling to keep up with demand. When they fall short, what’s behind that failure? Well, if simply repeating something makes it true, then the cause is a lack of employees. Certainly, staffing shortages can and will cause business to slow, but that shouldn’t lead to the large-scale disfunction we’re seeing in businesses today. The Great Resignation has simply become the scapegoat du jour—after all, it’s human nature to seek external sources on which to pin our failings. More often than not, though, we must look internally to find the true cause. Leaders of struggling businesses […]

Melissa Swisher Socrates

3Sixty Insights #HRTechChat with Melissa Swisher, Chief Revenue Officer at Socrates.ai

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For this episode of the #HRTechChat, our guest was Melissa Swisher, chief revenue officer of Socrates.ai. To say Socrates.ai is an artificially intelligent chatbot to tie together various domains of the enterprise software ecosystem is probably the most straightforward description.  The description implies only a small sliver of Socrates.ai’s potential application. Some of these domains themselves may have chatbots specific to various proprietary software, and Socrates.ai an draw information from it all. As Melissa elaborated during our chat, Socrates.ai “is an employee experience platform. Think of it as an experience layer” that hews to employees’ preferences. My take is this: Think of it as a prosthetic to facilitate a unified experience in employee self-service as this pertains not just to staff’s employment, but to anything […]

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The Importance of Customer Support to Keep a Business Financially Viable

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We recently wrote about the importance of delivery in keeping businesses afloat, arguing that maintaining your current customer base is in many ways even more important than winning new business. After all, you have already put in the work to win your clients over, and if you disappoint them now, you risk losing them. While your leads represent potential, your customers represent an investment you have already made. Maintaining the good will of your current customer base should always be your top priority, and support is a critical component of customer satisfaction. We have seen many organizations prioritizing outsourcing and automation in recent years, and we agree, efficiency is great—unless it comes at the cost of customer support. As customers of other organizations ourselves, we […]

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Research Agenda: Finance Research Practice 2021

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Companies have benefitted from rapid deployment of cloud-based ERP. “Customization” once delayed legacy implementations, but now “Low/No Code” environments enable personalization and better adaptation to unique business requirements. As AI, IoT, and other acronym-rich trends increase the pace of change, rapid system updates and increased leverage of available capabilities become more and more valuable. Putting predictive, intelligent, and mobile capabilities into the hands of front-line resources will further increase the payoff. The Financials and ERP practice at 3Sixty Insights plans to explore these and other themes over the next 12 months: Concrete vs. Abstract Finance: A New Way for Organizations to Look at ERP Seeing Through the Haze: Where is Real Value in the Cloud? Data vs Information: The Rise of Analytics Enterprise Structure vs […]