11 Tips to Realign Your Small Business for Success Today

We are in some difficult times. With essentially the entire world on lockdown, business has been tough. We are seeing businesses freezing budget, pulling back on expenses and laying off employees in record numbers, just to keep their heads above water. All is not lost, business around the world is being conducted and people are winning new deals. It has just become more difficult. In times like these, we continuously need to remind our teams that the slowdown is not a result of their actions and that their hard work can and will eventually pay off. Our rule of thumb is you have to work two or three times as hard in order to close the same (if not less) business… No level of complaining […]

Continue reading

Five Tips to Quickly Help Get Your Business Online, Before It’s Too Late

Something that we at 3Sixty Insights have been educating the small business market about for years, has been the need to have a digital and online presence The Importance of Having an Online Digital Presence for Local Small Businesses. Yet, some still haven’t made the change. As a result, slowly but surely, businesses that have not adopted digital and online strategies have been disappearing from the landscape one by one. However, up until recently, it has been process that has been slowly but surely killing them off… But, given the current economic pressures with essentially the entire world on lockdown, businesses no longer have years to make the shift. With most small businesses looking at significant loss of revenue, and in some cases losing their complete […]

Continue reading

Marketing Performance Metrics Need to Be Just as Visible as Sales Metrics

When you think about the health of any business, what is the first thing that comes to mind? Most people immediately go to sales numbers—pipeline, bookings, and revenue. And, they are not wrong. However, here at 3Sixty Insights, we push our clients to focus on another aspect of the business: marketing. Let’s put this into context a bit. How often do you personally purchase a product or service from a business that you’ve never heard of before? If we are being honest with ourselves, the answer is “never” or “very rarely.” This is why we believe that tracking the performance of marketing is as equally important to the health of the business as tracking sales performance. Current statistics show that it takes an average of […]

Continue reading

Why Small Businesses Should Always Respond to Inquiries

As a consumer, one of my biggest pet peeves is the fact that most small business do not respond to inquiries. I’ve lost count, both personally and professionally, on how many times I’ve reached out to a business, only to never receive a response. We are talking anything from questions about a product or solution to direct buying questions on pricing and delivery timeframes—and yet, nothing… There is nothing that will guarantee a loss of business more than simply not following up on an inquiry. With so many small businesses struggling to grow or keep their doors open, it still amazes us the staggering amount of businesses that ignore inquiries… The concept is not lost on us, that back in the day there was a […]

Continue reading

The Industry and Technology are Killing the Industry, not Millennials

  There is a fundamental shift in consumer-driven businesses that has been emerging over the past few years, and it’s shaking up industries and businesses that once stood as giants for decades. Almost daily, an industry giant is either declaring bankruptcy, layoffs, closing locations, or reporting yet another quarter of subpar numbers. The writing is on the wall…. Yet, most industry leaders are refusing to accept reality. Instead, they choose to blame millennials for their demise… Along with these bankruptcies, layoffs, and store closings, we also see newly published articles regarding how “millennials” are completely decimating industries, businesses, and traditions that have stood the test of time. Here’s the thing: are millennials really to blame? We think not… We are believers that the industry and […]

Continue reading

The Importance of a First and Last Impression in Today’s Economy

Whether you sell million-dollar software implementations or you’re a local restaurant making your debut, first and last impressions matter! Let’s face it: in today’s market, competition is fierce, brand loyalty is down, and consumer attention spans are short, making it harder to win and retain business—even if you execute flawlessly… This is a primary reason why giants of yesterday are crumbling around us daily, as they have all but forgotten the fundamentals of sales and customer excellence. There used to be a time where a brand could and would hold its own, even if the sales and marketing teams “didn’t give it their all”. As an example, there was an old popular saying that “No one ever gets fired for buying IBM”. Pretty bold statement […]

Continue reading