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3Sixty Insights #HRTechChat with Doug Dennerline, CEO of Betterworks

“The annual performance review process is pretty broken,” says Doug Dennerline, CEO of Betterworks and our latest guest on the 3Sixty Insights #HRTechChat video podcast. “It was created seventy years ago for hierarchical organizations,” which means it’s mismatched to manager-employee dynamics at most organizations today, according to Doug. His credentials and past experience leading well-known vendors in our space are formidable and lent gravitas to our discussion. And I happen to agree with him wholeheartedly. Years ago, in a previous professional life, I wrote about “a coming mass extinction in human capital management.” A result of advances in technology spurring an evolution in attitudes around how best to get the most out of employees, chief among the coming casualties would be the conventional, traditional annual […]

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A Two-Year-Long Blip in Our Work Lives

Nearly two years ago, the entire world of work and rest of the world battened down the hatches to slow the spread of COVID-19. Following a period of what might be described as one part shock and another part fight-or-flight cooperation, most of us began to brainstorm how we might return to normal or some semblance of a future not unlike the past. It’s been justifiable, the hope to get back to the way things had been for as long as we could remember. Those conversations are still happening. The return has yet to come. Two years is no longer a blip. The new normal is just that. It’s normal now. The word new does not connote anything other than that the new normal is […]

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Making the Most of Your Corporate Events in 2022

‘Tis the season for new year’s resolutions. We’re all thinking about how we can do better in 2022, and if you’re a vendor planning to host events in the coming year, 3Sixty Insights has some advice to share. We’ve seen many vendors going all-in on events in the COVID era. Some have been great; others, not so much. Below are our takeaways from the past few years. First, let’s agree that event hosts should always offer virtual options. Even as we prepare for more in-person events, we must continue to provide virtual accessibility. If COVID has proven one thing, it’s that we are all living with uncertainty: about the future, about the right decisions, and about our own and others’ comfort levels. At this point, […]

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3Sixty Insights #HRTechChat: Multinational Luxury Fashion Brand Shares Details of its Success with Workday

Leaders from a major multinational luxury fashion brand joined us for this episode of the 3Sixty Insights #HRTechChat video podcast: Chief People Officer Abigail Wilmore and Vice President of Global People Operations Jay Barrett, both members of our Global Executive Advisory Council. This introduction is shorter than the usual. Our guests did a great job of describing their challenges and success in detail, and I encourage readers to view the episode. The fashion retailer has found immense value in Workday’s solutions as an indispensable tool to support and protect its employee experience over the course of the now nearly two-year-old pandemic. Abigail and Jay explained why this is so — and how it all came to be. Had they and their team kept the disparate, […]

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Research Note: Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience

The world of work continues to claw back from its initial, hasty reactions to the pandemic and settle into more deliberate, longer-term responses and practices. In doing so, organizations have endeavored to recover from the disruption and make sense of the aftermath. Through surveys and introspection, many have examined the impacts their actions have had on their people. Against this backdrop, 3Sixty Insights continues with a keen interest in learning how related attitudes and realities have shifted around the employee experience—its importance, its priority. (3Sixty Insights BWSRP2154 – “COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?,” May 2021). For one, our view of the relationship between HR and the employee experience has sharpened. Informed by observation, as well as interviews with […]

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3Sixty Insights #HRTechChat with Michael Spataro, Chief Delivery Officer for Legion

For this, the latest episode of the 3Sixty Insights #HRTechChat video podcast, our guest was Michael Spataro, chief delivery officer for Legion, a provider of advanced technologies for workforce management (WFM). Michael and I enjoyed a wide-ranging, at once practical and philosophical discussion of organizations’ relationship with their hourly workforce in the retail and service industries. Legion’s software excels in helping employers in these industries support a strong, positive employee experience for their hourly staff. In the summer of 2020, Legion published a report sharing the findings of a survey the vendor conducted. Respondents comprised about 500 wage and hourly employees and approximately the same number of managers, all in retail and the service industries. An top-line breakdown of the many findings is available in […]

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Case Study: Colt Technology Services Continues to Accrue Efficiencies in Global Payroll with Longtime CloudPay Deployment

What You Need to Know Perhaps nothing defines the first two decades of the 21st century so much as globalization. Well before the COVID-19 pandemic accelerated these trends, we were already seeing unprecedented growth in the number of companies operating worldwide and finding that job markets and workforces were no longer limited by geographical barriers. There are now hundreds of thousands of multinational companies in business, and each one needs a way to pay its employees, wherever they are in the world. In the old days, this meant retaining local service providers in every region where even a single employee was based—the only way to ensure compliance with, for example, regional tax and year-end processing requirements. Aside from the obvious administrative challenges that naturally occur […]

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