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3Sixty Insights #HRTechChat with Jeff Andes, Vice President of Talent Management at University of Phoenix

“At the end of the day, we are all humans working with humans,” says Jeff Andes, vice president of talent management at University of Phoenix and my guest for this episode of the #HRTechChat video podcast. Jeff’s is a story not only of doing the hard work to do away with traditional performance management in favor of a more progressive, far more effective approach. It’s also a tale of how a large educational institution was able to return its organizational culture to one better reflecting the company’s origins in innovation and the entrepreneurial spirt. In 2017, University of Phoenix was sold to a private equity firm and became a standalone university for the first time in several decades. The change ended up presenting the proverbial […]

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Research Note: Betterworks Helps University of Phoenix Replace Annual Performance Reviews With Everyday Performance Development

Old ways of carrying out performance management involve a rigidity, an inflexibility and level of formality. The limitations of standard-issue software for it, typically a part of end-to-end suites for human capital management (HCM), have generally reinforced all of this to encourage and perpetuate an ineffective, annual approach to assessing employees’ performance. The focus is top-down assessment, and the treatment of employee performance has ultimately turned into a policing exercise that people have come to dread. Historically, this has delivered little value to the company and always been at odds with the earnest intent most organizations have in assessing their employees’ performance: to promote better performance in a positive way (3Sixty Insights 3SIAG2214 – “The 3Sixty Insights Human Capital Management Themes for 2022,” January 2022). […]

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3Sixty Insights Anatomy of a Decision

Anatomy of a Decision: University of Phoenix Makes Its Vision to Deploy Everyday Performance Development a Reality With Betterworks

What You Need to Know To explore Betterworks’ effectiveness as a key factor among many drivers for cultural transformation in the workplace, 3Sixty Insights spoke with Jeff Andes, vice president of talent management at University of Phoenix. Specifically, this Anatomy of a Decision™ from 3Sixty Insights investigates how University of Phoenix leveraged Betterworks replace SAP SuccessFactors’ performance management module. This move played an important role in supporting a broad and deep initiative to transform University of Phoenix’s culture, ultimately delivering a significantly improved experience with continuous performance enablement. Having gone private a few years prior, University of Phoenix was going through a related, positive cultural transformation. This was a top-down priority at the time from the then-incoming president. Since then, the priority has flourished into […]

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For Insight Into Why a Company Might Be Failing, Look Beyond the Numbers

It never ceases to amaze me that when a business begins to fail, its leaders inevitably turn to the numbers. Don’t get me wrong: Numbers are certainly important. But focus too much on them, and you’ll be doomed to follow in the footsteps of the likes of Sears and other giants of yesteryear. It’s no secret that the recent pandemic and its lingering economic impacts have left their collective imprints on people and businesses far and wide. Unfortunately, the repercussions for some businesses have been incredibly detrimental, and many are grappling with a suddenly uncertain future. Now that the pandemic’s upheaval has stabilized, one would think these businesses should see a financial turnaround, and yet they continue to struggle. If it’s not the global pandemic, then […]

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The Launch of Zuora Secure Data Share for Snowflake Is Only Logical

“Star Trek: The Next Generation” isn’t quite the original, but The Borg absolutely deserve a place in the Pantheon of Sci-Fi nemeses right beside Klingons, Tribbles, and Harcourt Fenton Mudd. It’s impossible to work with enterprise application software and not be fascinated by The Borg. Advances in automation are constantly and inexorably being assimilated back into the enterprise collective. (Resistance is futile.) General ledger achieves automated input from accounts receivable (financials). Next, AR becomes connected to sales (CRM). Eventually, sales bills directly from the catalog (procurement) and automatically feeds commissions (payroll), which pays employees (human capital management, HCM) via bank accounts (treasury), and it all eventually becomes “ERP.” Or so we’d like to think… The first rule of assimilation (sorry, that’s Deep Space 9) is […]

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The Opaqueness of Corporate Culture

Hat tip to The Economist‘s Bartleby column (and its unnamed author, Philip Coggan) for continuing to shine the light on possibly the most powerful business force on the planet — “corporate culture.” In my earliest career, “corporate culture” both built, and then savagely destroyed, the two then-world-leading enterprise application software companies, McCormack & Dodge and MSA: In 1983, Dun & Bradstreet Corporation bought McCormack & Dodge for what The Wall Street Journal suggested was around $50 million bucks In 1990, the inelegantly renamed “Dun & Bradstreet Software” bought its biggest competitor, MSA, for around $330 million bucks In 1996, the whole sorry mess of incompatible corporate culture was cleaned up and taken off D&B’s red-ink-bleeding books by GEAC for a fire sale valuation of around […]

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