What You Need to Know Hourly wage industries such as retail, food service, and hospitality — which comprise a majority of the U.S. workforce — have historically struggled with attracting and retaining good workers. Pandemic-fueled attrition in this sector has intensified the need to improve employee satisfaction. Companies seek efficient ways to plan and account for labor costs even as they comply with state and federal workforce regulations — all while creating a positive experience for employees, which impacts both productivity and repeat business from customers. By implementing capabilities in artificial intelligence (AI) and machine learning (ML), organizations are solving challenging problems and automating increasingly complex recurring tasks. AI, ML and other technology-powered solutions can manage concrete workforce management (WFM) issues such as compliance, budget […]