3Sixty Insights #HRTechChat with David Barak, Chief Marketing Officer of CloudPay

For the latest episode of the 3Sixty Insights #HRTechChat video podcast, my guest was David Barak, chief marketing officer of CloudPay. Through a unified cloud platform, CloudPay provides managed global payroll in more than 130 countries. The company also offers treasury services across this geographic footprint. Here’s a sampling of the ideas we covered: Virtually no employer ever really, truly plans for global payroll in advance. At some point, most organizations that get large enough and global enough get to a place where their company-wide payroll is practically unmanageable. This becomes the official outset of a typically three-stage process that eventually gets them to a straightforward scenario wherein their global payroll is under control and working for, not against, them. The journey there is almost always backward. You’ll have to watch the video to learn what these stages are. Sure, there are vendors of full-suite software for human capital management who offer a substantial ability to deliver in the grand theater of global payroll. What’s intriguing, however, is that global payroll is really a point-solution deployment. The complexity of it just lends itself to this. There is a need for so-called best-of-breed providers because the expertise in it must be […]

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3Sixty Insights #HRTechChat with Theresa Harkins-Schulz, Senior Vice President of Customer Experience at Inspirus

For our latest episode of #HRTechChat, my guest was Theresa Harkins-Schulz, senior vice president of customer experience at Inspirus. And this is where our conversation began, with Theresa’s sharing of her philosophy around the customer journey. Because of its customer-centered connotations, she prefers the term customer experience over customer success and other monikers denoting the realm of activities organizations carry out in tending to their customers. From there, our discussion expanded to ponder comparisons between the customer experience and the employee experience and to what extent organizations can approach both similarly, look at them through the same lens, or even coordinate their efforts. A member of the 3Sixty Insights Global Executive Advisory Council and long-time board member (and past president and past education chair) for Recognition Professionals International, Theresa has trained her focus on the art and practice of employee recognition for much of her career — several years ago designing an employee recognition program for Delta Airlines. Following is a short elaboration on just three of the many additional ideas we explored: Campfire Girls: HR can get so wrapped up in planning and throwing great events for employees — kind of like being “campfire girls” — that they confuse […]

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3Sixty Insights Monthly Recap | April 2021

Upcoming Events: 3Sixty Insights End-User Global Executive Advisory Council Symposium – May 13, 2021 3Sixty Insights team to host the first of two Symposium’s for our Global Executive Advisory Council in 2021. This event will be held on May 13, 2021 and will be completely virtual, and is private to 3Sixty End-User Executive Advisory Council Members only. To be considered for our Global Executive Advisory Council, you can fill out an application here: https://3sixtyinsights.com/about-us/global-executive-advisory-council/. UKG Spring HR and Payroll eSymposium May, 5 2021 Join 3Sixty Insights Co-Founder and Director & Principal Analyst Brent Skinner and over 6,000 attendees at UKG’s Spring HR and Payroll eSymposium, as he presents on his one of his core research initiatives of 2021: Concrete and Abstract HCM: You Need Both. Register here: Wednesday, May 5 2021 – The HR & Payroll eSymposium Full agenda can be found here: May 2021 eSymposium Agenda isolved Connect September 20 – 22, 2021 Join 3Sixty Insights Co-Founder and Director & Principal Analyst Brent Skinner as he speaks at the upcoming isolved Connect user conference in Miami, Florida September 20-22, 2021. Register on the isolved Connect website: https://www.isolvedconnect.com/ Recent Research: Concrete vs. Abstract HCM: The Power of “And” We launched […]

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Sears: What’s the Lost Opportunity Cost for a Squandered Super Brand?

It’s understandable and only human to focus on the calculator when revenue stagnates, dwindles or looks like it might do either. In business, however, the circumstances signal that we must exercise our actual humanity and invest like mad in what we have built. This isn’t everyone’s reflex, but the alternative is to descend irretrievably into the death spiral of left-brain-only leadership. For all its incessant focus on ensuring the business remains in the black, the attitude only leads to financial ruin—everything the left brain fears. In the Wake of Sears… Jeff Bezos must have loved whoever it was who got rid of the Sears’ catalog. Only an unforced error of such magnitude would ever have ledt a berth in its wake wide enough for a Bezos type to set up shop and threaten to rule the planet. It was probably the same person who decided to neglect or mistreat Kenmore, Craftsman, Diehard and all the other brands that grew in prominence over decades’ time in the Sears super brand’s wake. The wake of a super brand can be powerful — even in the “wake of the wake,” after the brand has all but died. As recently a decade ago, I […]

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3Sixty Insights #HRTechChat with James La Brash, Founding Managing Director at InFlight

3Sixty Insights welcomed James La Brash late last week to the latest episode of #HRTechChat. James is founding managing director of InFlight. Truth be told, James and I have had the pleasure of engaging in several conversations, and we finally concluded that we should try to capture in the podcast as many of the great ideas we’ve discussed as possible. As anyone can imagine, there just wasn’t enough time to cover everything, but we did get to a lot of it. The launching pad for our discussion in the video here is the idea that there just might be some room for human capital management and marketing — the CHRO and CMO — to cooperate, benefiting from mutual data analytics wherever possible. Furthermore, we noted that marketing has a roughly 10-year head start on HCM in the former’s appreciation for measuring its effectiveness, and that CHROs may therefore learn a few things from CMOs in the interest of accelerating HCM’s own foray into measuring its effectiveness. The conversation took off from there. Here’s a sampling of the subject matter James and I have covered since first speaking, much of it captured in the podcast: With good intentions, many in talent […]

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3Sixty Insights #HRTechChat with Josh Rock, Talent Acquisition Manager at Nuss Truck Group

Our latest guest on #HRTechChat is Josh Rock, talent acquisition manager at Nuss Truck Group Inc. With locations in Minnesota and Wisconsin, the company sells and services various brands of medium-duty and heavy-duty trucks and heavy equipment for construction. Before entering the field of recruiting at organizations of various sizes and in a number of industries, Josh spent the better part of a decade in sales at JobDig Media. He brings an uncommon perspective to the podcast, and following is an elaboration on three of the many areas of interest we covered: In many key ways, recruiters are your organization’s ambassadors. In many instances, they’re the first representatives of your organizations that your prospective employees (and, at times, future customers) meet. As part of an effort to maximize their positive impact, it’s important to equip your front-line emissaries in talent acquisition with technology that makes them as efficient as possible in their work. It may be obvious, but it bears underscoring: Small organizations are more apt to adopt new thinking faster, and this is because bureaucracy has yet to set in and become an impediment to innovation when it comes to products and services or procedure, approach and process. Josh […]

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3Sixty Insights #HRTechChat with Jeanniey Walden, Chief Innovation and Marketing Officer of DailyPay

3Sixty Insights welcomed Jeanniey Walden, chief innovation and marketing officer of DailyPay, Inc., to the latest episode of #HRTechChat, where we explored the idea that the act of paying employees is much more than the operational aspects of running payroll. Any employer that solves frustrations related to pay can be exceptionally effective in influencing employees’ feelings and, related, their motivation to be productive. Following are a few of the interesting ideas we covered during our illuminating conversation: The exchange of physical or mental energy for pay is arguably the single most important aspect of employment. Even so, employees have for years experimented or interacted with pay very little on a daily basis. Limitations of technology have been the largest impediment. Mobile technology and social media have played a key role in catalyzing an expansion of our attitudes toward pay — and can make getting paid a sharing experience not unlike getting coffee. (Jeanniey explains….) Put differently, pay can be much, much more than a number to set and forget, more than an event that takes place in the background every one or two weeks. Pay can and should also be an experience, and a good place to start making pay […]

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