3Sixty Insights - Analyst Insight

Analyst Insight: Strategizing for High-Volume Hiring Success

What You Need to Know Many larger organizations with customer service and support roles are in the practice of hiring hundreds or even thousands of positions a year – even more for those with high-volume seasonal needs such as retail, warehouse and delivery services. Other industries also prone to high-volume hiring needs, such as healthcare and commercial air travel, are constantly fighting the competition for in-demand, highly specialized talent. But traditional hiring practices for high-volume hiring can add unnecessary steps to the application and screening processes for roles that may only have basic candidate prerequisites, while the sheer volume of applicants could clog candidate review and interview processes. In addition, a lengthy time-to-offer may mean missing out on candidates who are applying to multiple companies […]

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3Sixty Insights - Analyst Insight

Analyst Insight: Legion Leverages Future-Of-Work Technology to Empower Hourly Workforces

What You Need to Know Hourly wage industries such as retail, food service, and hospitality — which comprise a majority of the U.S. workforce — have historically struggled with attracting and retaining good workers. Pandemic-fueled attrition in this sector has intensified the need to improve employee satisfaction. Companies seek efficient ways to plan and account for labor costs even as they comply with state and federal workforce regulations — all while creating a positive experience for employees, which impacts both productivity and repeat business from customers. By implementing capabilities in artificial intelligence (AI) and machine learning (ML), organizations are solving challenging problems and automating increasingly complex recurring tasks. AI, ML and other technology-powered solutions can manage concrete workforce management (WFM) issues such as compliance, budget […]

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3Sixty Insights - Analyst Insight

Analyst Insight: Ceridian Dayforce Matures Into Global Provider of Disruptive Innovation in Its Core Competencies and the Future of Work

What You Need to Know Acquisitions and other developments this past year show Ceridian maturing into a bona fide global provider of technology for human capital management. Leadership has positioned Ceridian to continue delivering disruptive innovation for the future of work and in the company’s core competencies, workforce management and payroll. Acquisitional Strategy and Expansion of the Global Footprint Successful vendors of this heft usually have well-thought-out acquisitional strategies. Going back to the timely acquisition, back in April 2012, of Dayforce itself, Ceridian’s approach to mergers and acquisitions has been savvy. The strategy of late appears to be twofold in nature. It’s evident that complementing the service suite from a technological standpoint has been a primary motivating factor. For example, with the acquisition of Ideal, […]

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3Sixty Insights - Analyst Insight

Analyst Insight: ServiceNow Transforms HR Ticketing to Help a Large, Global Organization Optimize the Employee Experience

What You Need to Know We hear much about advocating for, protecting, improving, and optimizing the employee experience. The groundswell of voices has been building for a long time. Gallup began tracking industrywide employee engagement levels in 2000. This focus on a positive employee experience as the rightly presumed origins of many strategic aims in human capital management is long-established: improving retention, attracting the best talent, maximizing productivity, catalyzing innovation. And, at times, an employer’s deployed technology itself is the main obstacle or bridge to a positive employee experience. The lack of a proper ticketing system, for example, can beset HR with a heavy administrative and forensic workload in the department’s attempts to track and understand employees’ inquiries and make recommendations moving forward to support […]

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