Supporting a fast-moving organization with an aggressive global growth strategy poses many challenges and potential risks for HR and payroll leaders. Lovisa quickly found its employee footprint stretching well beyond its ANZ roots, resulting in multiple payroll vendors and in-country solutions supporting its Asia Pacific workforce.
With unique employment requirements in each country, Lovisa recognized its disparate landscape of payroll solutions lacked the flexibility, agility, and scalability to support its ambitious plans. The mix of payroll solutions meant fragmented reporting, a lack of modern employee self-service technology and tools, and critical processes left out of scope due to provider limitations.
Leave management was a glaring gap for some countries as local providers were unable to support the critical process. This meant manual work for Lovisa’s payroll team, delayed responses to workers seeking leave, and a poor overall employee experience.
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