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Research Note: Gloat Supports Organizations Through Transition to Talent Transformation

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What You Need to Know 3Sixty Insights has written previously of the critical role development opportunities play in the employee experience. We have also established that employee experience must be a priority for any employer wishing to remain competitive in this job market which constantly threatens to lure top talent away. Let us take it as fact, then, that employee development is essential for a business’s growth: There can be no hope of growth without reasonable retention. Likewise, it is becoming clear that there can be no true growth without workforce agility, a concept which was advanced prior to the COVID-19 pandemic but has taken on a new meaning in its wake. In an agile workforce, employees’ skills and capabilities are both cultivated for growth […]

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Research Note: Experienced People Leader Chooses Ceridian Dayforce for HR Transformation

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What You Need to Know Key to the long-term success of any business-to-business vendor are its advocates out in the field: professionals who insist on attesting to their positive experience working with any particular vendor and that vendor’s product. For providers of cloud software for human capital management, when these testimonials encompass the intertwinement of their technology with the aspirations of exemplary people leaders, the stories are especially powerful. Whenever HCM software transforms HR, lifting it out of the doldrums and frustrations of out-of-control operational HR and into a new place where people leaders have the administrative part of their charter tamped down and can indeed lead people, it’s a story that demands to be told. In the spirit of amplifying one such testimonial, this […]

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Research Note: Unleashing the Power of Influencers: Transforming Organizational Change through Performica

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Introduction: In today’s rapidly evolving business landscape, organizations are constantly seeking innovative ways to drive change and transformation. One area that has emerged as a powerful catalyst for organizational growth is the utilization of key influencers. These influencers, from within the ranks of employees, possess the ability to shape company culture, enhance employee engagement, and drive positive change. In this Research Note, 3Sixty Insights explores the transformative impact of influencers on organizational change and transformation through the lens of an insightful interview with Katherine Stueland, President and CEO of GeneDx. An Urgent Quest for Answers GeneDx, an organization committed to ending the diagnostic odyssey for individuals with rare diseases, understands the immense challenges faced by patients and their families in their desperate pursuit of accurate […]

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Research Note: The Next Era of Organizational Restructuring: What We Can and Should Do Differently

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Simply mentioning the phrase “organizational restructuring” brings to mind images of employee layoffs, organizational chaos, and loss of valued work relationships.  Restructuring, like dental surgery, is one of those things we want to avoid but at times is necessary to prevent even worse pain and suffering. And if economic predictions about a potential recession in 2023 prove true, it will become more common over the coming months resulting in layoffs in other industries in addition to the 200,000+ that have recently occurred in the technology industry. Restructuring is often forced upon companies by economic constraints, but even when it is necessary, companies still have considerable control over how it is done and the long-term impact it has on the organization, employees and former employees. What […]

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Research Note: Engagedly’s E3 Platform Delivers Significant, Positive Impact to Productivity and the Employee Experience

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What You Need to Know The modern workplace is becoming increasingly competitive, with employees having more options than ever before when it comes to where and how they choose to work. Employees want to be engaged in their work, have a sense of purpose, and feel like they are part of something bigger. To meet these expectations, organizations must strive to create a positive work culture, provide meaningful work, and offer opportunities for development and growth. By focusing on developing and nurturing an employee-centric work experience, organizations can create a more positive and productive environment resulting in better retention and increased productivity. But to aspire simply to making the workplace more efficient and productive is to miss much subtlety and fail to fathom the potential […]

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Research Note: The Professional Employer Organization: Operational Solution and Strategic Partner for HR Departments in the Midmarket

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Chosen correctly and engaged with optimally, a professional employer organization (PEO) can increase a midmarket HR department’s tactical capacity and enhance these HR leaders’ strategic impact on the organization. Drawing on interviews with subject matter experts at Insperity, as well as customers of this PEO, the following pages present key considerations that decision-makers at mid-sized organizations should look at in considering whether to engage with a PEO. These considerations are twofold: PEOs’ critical importance as a solution for heavy operational challenges related to HR at midmarket-sized organizations PEOs’ great potential as a strategic partner to HR departments at these same organizations What Are PEOs? PEOs provide integrated services to effectively manage critical HR responsibilities and employer risks for clients. They deliver these services and assume […]

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Research Note: Global Mobility – Strategize for the Employee Experience and Related Organizational Success

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What You Need to Know Traditionally, organizations have expanded into other countries in order to engage with new audiences in new ways and diversify perspectives to meet global demands, among other reasons that could vary from cost control, employee satisfaction and speed to market. What’s less traditional, but has been brewing for years, is the emergence of a borderless workforce. Catalysts precipitating this most viscerally have been advancements in technology to support payroll, compliance, employee communication, hiring, and collaboration across international organizational footprints that are vast. An even greater factor has been so-called economic globalism. In tandem to all this, attitudes over the idea of a borderless workforce have fallen in line, largely in support of the trend. Against this backdrop, the response of employers […]

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Research Note: How Small and Medium-Sized Companies Can be Empowered to Excel at Human Capital Management

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What You Need to Know Small and mid-sized businesses (SMBs) tend to have different needs and requirements than large businesses — as well as different challenges. With typically under 1,000 employees and sometimes no more than a few dozen, constraints on both staff time and budgets in smaller organizations can create barriers to competing against larger enterprises for acquiring and retaining top talent. To help SMBs compete for the best, their system for human capital management (HCM) must harness the ability to deliver efficiencies, provide data-driven results and equip the teams using them to create the best possible employee experience. In this vein, 3Sixty Insights has examined delivering solutions for some of the biggest challenges that HR people face today and expect in the future. […]

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Research Note: Betterworks Helps University of Phoenix Replace Annual Performance Reviews With Everyday Performance Development

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Old ways of carrying out performance management involve a rigidity, an inflexibility and level of formality. The limitations of standard-issue software for it, typically a part of end-to-end suites for human capital management (HCM), have generally reinforced all of this to encourage and perpetuate an ineffective, annual approach to assessing employees’ performance. The focus is top-down assessment, and the treatment of employee performance has ultimately turned into a policing exercise that people have come to dread. Historically, this has delivered little value to the company and always been at odds with the earnest intent most organizations have in assessing their employees’ performance: to promote better performance in a positive way (3Sixty Insights 3SIAG2214 – “The 3Sixty Insights Human Capital Management Themes for 2022,” January 2022). […]

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Research Note: The Cloud Connectors – Asking the Right Questions and Getting From Here to There With a Sound Integration Strategy

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What You Need to Know Somewhere along the way, potential buyers of software for business got into the habit of asking their prospective solution providers a misguided question, and it goes something like this: “Does your software integrate with the ones already in my enterprise technology stack?” But most solution providers in human capital management (HCM) have the capability to create point-to-point integrations for various common or uncommon business applications.. Consequently, the vendor’s answer here holds little significance, and the correct answer to the question may not align with the expectations of the person asking it. Why? Think about static analysis, according to Wikipedia, “a simplified analysis wherein the effect of an immediate change to a system is calculated without regard to the longer-term response […]

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Research Note: Hired to Transform: Learn How HR Leaders Can Use Ecosystems to Drive Innovation and Change in the Workplace

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What You Need to Know Human Resources (HR) leaders are often in a unique position to drive innovation and change within their organization. By utilizing ecosystems, they can create a more collaborative environment that encourages new ways of thinking and working together. Ecosystems provide a structure for people to connect with other parts of the organization, to create a more efficient, effective and empathetic workplace. This can lead to increased creativity and innovation, as well as better customer, employee and manager experiences. About the Research This paper examines how HR leaders that utilize ecosystems are better positioned to drive innovation and influence change as they transform the way managers, employees and enterprise work together. To better understand and highlight the value, 3Sixty Insights interviewed Larry […]

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Research Note: The Crucial Role of Managers in Creating a Positive Team Experience: Leveraging PepTalk to Invest in Development for Business Success

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Introduction Current HR trends have us all investing in and focusing on individual employee engagement and development. While we’ve all gone down this path and are seeing positive results for the individual employee, the well-being of our teams is an aspect of business that gets neglected. Almost every employee is part of a team driven by a leader we rely on. We expect the team manager to bring about positive results on every level from productivity to effectiveness to handling conflict. How are you enabling your managers to lead your teams? Are they equipped for success? Do they have the tools they need to meet expectations? In today’s post-pandemic work environment, where employees seek a different experience at work, the role of the manager in […]

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Research Note: Outsourcing Global Payroll: The Impact on Data Security & Compliance

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Payroll is a mission-critical activity. Personal fulfillment and career advancement are important, but for most people the main reason they go to work is for a paycheck. Get it wrong, and the ramifications can be swift and bruising. Nearly half (49 percent) of the workforce is willing to tolerate just two problems with their paycheck before beginning a new job search, according to The Workforce Institute at UKG. This is probably because 69 percent of individuals would experience financial difficulty if their paychecks were delayed for a week, according to results from a 2020 survey conducted by the American Payroll Association. It’s a phenomenon other data corroborate. Nearly four-fifths (78 percent) of the workforce lives paycheck-to-paycheck to make ends meet, according to CareerBuilder, whose findings […]

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Research Note: Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience

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The world of work continues to claw back from its initial, hasty reactions to the pandemic and settle into more deliberate, longer-term responses and practices. In doing so, organizations have endeavored to recover from the disruption and make sense of the aftermath. Through surveys and introspection, many have examined the impacts their actions have had on their people. Against this backdrop, 3Sixty Insights continues with a keen interest in learning how related attitudes and realities have shifted around the employee experience—its importance, its priority. (3Sixty Insights BWSRP2154 – “COVID-19, WFH, and the Long View: Can HCM Protect the Employee Experience?,” May 2021). For one, our view of the relationship between HR and the employee experience has sharpened. Informed by observation, as well as interviews with […]

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Research Note: Clif Bar Steadily Improves Organizational Agility via Innovation in Payroll, Employee Mobility, and More With the Help of UKG

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What You Need to Know As reported by Forbes magazine and strongly suggested by 3Sixty Insights’ investigation, the pandemic has shifted the focus from where employees work to how they work while eliminating borders between companies, people and countries (3Sixty Insights BWSRN2211 – “Choose Your Own Adventure: Returning to the Workplace, Protecting the Employee Experience,” January 2022). Employee mobility has become a competitive advantage and necessity for any employer currently operating internationally or hoping to do so. Ideally, the organization aspiring to install an operational framework to support a borderless workforce will marshal, potentially, a broad spectrum of software for human capital management (HCM). As mundane as they may be, however, tools to comply with a widely varying regulatory landscape, along with an efficient payroll […]

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Research Note: Enterprise Customers of SumTotal Share How Learning Supports Their Return-to-Work Strategies

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For this investigation, 3Sixty Insights spoke with several enterprise-size customers of SumTotal. Specifically, these global organizations are users of the vendor’s learning management platform. The following pages focus on their strategies and tactics in supporting learning in general and a return to work specifically. Each has solved for significant challenges in protecting the employee experience and preserving productivity as the world of work moved through the initial stages of a pandemic that rattled these concepts to their core. What You Need to Know Learning plays an enormous role in organizational stability. Whether it is for training, upskilling, reskilling and, ultimately, career pathing, an employer’s learning platform is often the best vehicle for an organization to set goals for its people or have an effective impact […]

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Research Note: Concrete vs. Abstract HCM: The Power of “And”

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We launched the 2021 Research Agenda for the human capital management practice area at 3Sixty Insights with an exploration into a new way of looking at HCM. The idea we advanced resonated deeply with vendors and users of HCM technology alike—that HCM has two hemispheres, the concrete and the abstract. To thrive, employers must appreciate and embrace both these understandings of HCM (3Sixty Insights BWSRP20111 Concrete vs. Abstract HCM: A New Way for Organizations to Look at HCM, November 2020). Accountants and others focused on the nuts and bolts of business understand concrete expressions of HCM such as gains in efficiencies and productivity. Others gravitate to abstract expressions of HCM, which comprise employees’ feelings and focus on the tributaries and outcomes of employer culture. Reality […]

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Research Note: The Software and Technology Decision-Making Cycle—How it Has Changed

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The past 15 years have seen dramatic changes in software and technology: leaps from flip phones to smart phones, desktop computing to laptops and tablets, on-premises software to cloud, big data, the Internet of Things, and others. With these new technologies and platforms have come an explosion of software vendors profoundly shifting the information technology and software landscape. As an example, we’ve seen a jump from 1,876 vendors in the marketing space to over 8,000 in just the past five years in marketing technology—not the only industry that has seen this exponential rate of growth. Almost every technology and software segment over the past few years has seen similar growth. However, we are not just seeing a fundamental change in the solutions available; there have […]